Performance (Pinpoint) Planning for Business - Pinpointing Business Missions and Job Missions Results & Behavior Techniques
When we systematically seek to manage human performance we are seeking the positive changes in behaviors that produce the specific business results we want from our performers. Every science and technology systematically approaches problems in the same way. The first, and arguably most important step is to be precise about what the problem is. In human performance that problem is in defining the results and the behaviors we expect from people. We must be precise on both of these business critical variables. An Engineer can be considered highly efficient in building (behaviors) a bridge, but would still be considered incompetent if he built it over the wrong river (result)? The technique we use in Performance Management in being precise is called “Pinpointing”. The first critical set of a performance plan’s variables consist of result and behavior pinpoints. Therefore, when we systematically seek performance changes, we must first build precise performance plan pinpoints, because if we don’t, we cannot measure performance, or build feedback systems which use the performance data, nor can we apply consequences to the right behaviors to cause meaningful change. If leaders or managers really want or need a change in performance the first critical success factor is to pinpoint your expectations - your first step in planning for performance.
This course will systematically move it’s participants from the analysis of performance requirements at an organization’s general levels of policy and strategy, to the more precise performance requirements of each and every job role’s results and supporting behaviors. Leaders, managers, and supervisors of corporations when planning for the performance of their employees are always faced with the challenge of not only aligning performance with corporate policies and strategies, but also with getting performance plans down to precise specifications of what they want from each and every employee (results and behaviors). For example, one of the most important functions of leadership is to identify, through a technique called “mission pinpointing”, the most important result (mission pinpoint) of each job role - why it exists. This is not a mere exercise in writing job descriptions or setting job objectives. Pinpointing techniques are derived from Behavior Analysis science. For example, each and every mission critical result needs to be reconciled with the goals of the organization, and with other people’s mission critical results, to maximize the “control” each “individual” has over their own performance. This course will build the Pinpointing skills of each participant to systematically analyze performance plans at all organizational levels, and to build the first critical step in managing performance - precise plans of results and behaviors for each and every employee.
A light breakfast, lunch and course materials are provided. Ancillary reference material for interested participants, like flash cards for at home practice and learning, can be distributed as requested.
- Organizational Performance Generalizing to a Specific Performance Planning Process
- Behaviors and Results - Defining, Distinguishing and Planning
- Pinpointing Techniques - How to be precise
- Mission Pinpointing for Organizations and Job Roles
- Behavioral Pinpointing Techniques Defined by Results
- Building a Performance Plan Ready for Measurement
If you would like any questions answered on registration, course content, or instruction simply contact us by e-mail or phone.
Cancellation and Rescheduling Policy:
If you’re unable to attend a previously scheduled course or seminar, we invite you to provide a substitute person in place of your attendance. AnMar Management Inc. (A.M.I.) will refund your registration fee (less the retail and shipping costs of any possible course materials sent to you) if you cancel more than 14 days before the scheduled seminar. Your registration fee will not be refunded if you cancel 14 or fewer days prior to a scheduled course. In those cases, 50% of your registration fee will be reserved to be applied to any available A.M.I. course or seminar you wish to attend within the next six months. After six months, the registration fee will be forfeited. A.M.I cannot be responsible for any nonrefundable travel expenses incurred by you or another as a result of your registration, attendance at, or cancellation of an A.M.I. course. If you can, wait until 3 weeks prior to the seminar before making any airline or other nonrefundable travel reservations.